AGB

1. Introduction and Scope

These Terms and Conditions apply to users who access and use this website and purchase furniture products through nosahome.com.

By accessing this website or placing an order, users confirm that they have read and accepted these Terms and Conditions.

These Terms and Conditions apply to online shopping activities provided to consumers in Germany, including browsing products, placing orders, making payments and receiving deliveries.

2. User Account and Website Responsibilities

Users are responsible for:

  • Providing accurate and complete personal information when creating an account or placing an order.
  • Keeping account information and login details secure.
  • Avoiding activities that may affect the normal operation of the website.

We are responsible for:

  • Providing product information display and order processing services.
  • Maintaining the normal operation of the website.
  • Updating website information within a reasonable scope.

3. Product, Inventory and Price Information

We strive to ensure that product information displayed on this website is accurate.

Please note:

  • Product images and descriptions may have reasonable differences due to display settings or other factors.
  • Product availability is based on actual inventory status.
  • Product prices are based on the prices displayed during order confirmation.
  • Applicable taxes and price-related information are displayed according to website information.

4. Orders and Payments

The ordering process includes:

  • Users selecting products and submitting an order.
  • The system confirming order information.
  • Users completing payment.
  • The order entering the processing stage after successful payment.

We support the following payment methods:

  • Visa: Payment with Visa credit card is supported.
  • Mastercard: Payment with Mastercard credit card is supported.
  • American Express: Payment with American Express credit card is supported.
  • JCB: Payment with JCB credit card is supported.

5. Shipping Policy

We provide delivery services within the entire Germany.

Important shipping information includes:

  • Orders below 200 euros are subject to a 13 euro shipping fee.
  • Orders of 200 euros or more qualify for free shipping.
  • The standard order processing time is 3 business days.
  • Orders submitted before 16:00 will begin processing on the same day.
  • Orders submitted after 16:00 will begin processing on the next business day.
  • Orders submitted on holidays will begin processing on the next business day.
  • We use standard logistics delivery methods.
  • The estimated transportation time is 6–10 business days.

For detailed shipping information, please refer to the Versand.

6. Order Cancellation

Users may request order cancellation under the following conditions:

  • Orders that have not been shipped can be cancelled.
  • Orders that have already been shipped cannot be directly cancelled.
  • If the order has already been shipped, users should wait for delivery and apply for return and refund according to the return and refund process.

For detailed cancellation rules, please refer to the Bestellstornierungsrichtlinie.

7. Returns and Refunds

We provide return services but do not provide direct exchanges.

Due to the characteristics of furniture products, including different sizes, inventory availability and logistics arrangements, we cannot provide direct exchange services.

Important return and refund information includes:

  • Users may submit a return request within 30 days after receiving the product.
  • After the returned product meets the return requirements and completes inspection, we will initiate the refund within 1–3 business days through the original payment method.
  • The refund amount will be returned to the original payment account. The actual arrival time depends on the processing time of the user's bank or payment service provider.

For detailed return and refund rules, please refer to the Widerrufsrecht.

8. Privacy and Data Protection

We process user personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, GDPR) and applicable German data protection laws.

Personal data is mainly used for necessary purposes, including:

  • Order processing.
  • Product delivery.
  • Customer service.
  • Management of user requests.

9. Dispute Resolution and Applicable Law

These Terms and Conditions are governed by German law.

If disputes arise between users and us, both parties should seek resolution through lawful communication and appropriate legal procedures.

10. Contact

If you have questions regarding these Terms and Conditions, you can contact us:

  • E-Mail: servicecenter@nosahome.com.
  • Phone: +81 (802) 102 25 17.
  • Address: 202 1-14-5 GUJI-HAMA, FUKUTSU-SHI, FUKUOKA 811-3311, JAPAN.
  • Service hours: Monday to Friday, 8:30–16:00.